Every day new information about the Corona virus is published and appeals to the population to act responsibly and to implement the recommended measures of the experts are made, in the interest of all.
Of course, we take the issue very seriously and want to make our contribution to slowing down the spread of the virus as much as possible. For this reason, we started implementing a series of measures two weeks ago with the aim of protecting both our workforce and you, our customers, and maintaining our ability to deliver.
So that we can keep our delivery promise to you in the current situation, we have a. implemented the following internal measures:
• Extensive hygienic measures apply throughout the company, which are in line with the recommendations by the Robert Koch Institute.
• Our logistics and warehouse employees work in strictly separated shift systems so that we can send your orders reliably.
• 60% of our administrative staff work in the home office and are reliably available for you as usual.
• The employees who remain in the office are isolated in one-person offices.
• Our sales force has stopped visiting customers for the time being, but will continue to provide advice and assistance via phone or online.
Regardless of these measures, our suppliers and supply chains are of course also affected by the effects of the Corona virus. We therefore started early to further increase our planning range and secure stocks. Furthermore, we are in close contact with our suppliers worldwide in order to identify new developments at an early stage and to be able to react to them together.
Despite the fact that more and more of our partners are increasing their production capacities, in China in particular, there are delays or interruptions and traffic jams in the supply chains as well as further restrictive measures in those countries that are currently acutely struggling with the consequences of the corona pandemic that some deliveries will fail.
Short-term needs will be especially affected. We therefore recommend that you plan your requirements with significantly more lead time and inquire about availability. Especially in connection with articles from the manufacturers MEAN WELL, SELF and Sunon.
Although orders have increased in the last few days, we can still reliably offer you goods across the entire portfolio. We will do everything possible to fulfil your confirmed orders and to maintain availability for our regular customers. You can rely on this due to our stocking strategy, the cooperation with our suppliers and the measures we have taken along the logistics chain and in product handling!
Of course, it is currently not possible to predict how the situation will develop in the coming days and weeks. In principle, no guarantees can be given and there will probably be further delivery delays and bottlenecks. This in turn means that our readiness to deliver is subject to self-supply, based on the decision of the World Health Organization (WHO) to declare the international health emergency and the classification of the corona pandemic as an event of "force majeure" (superior force).
We will therefore keep you informed and proactively contact you in the event of foreseeable changes to your orders. In addition, your personal customer advisor will be happy to answer any questions you may have.
Information on stock availability for articles from the manufacturers MEAN WELL, SELF und Sunon can be found here.
We thank you for the trust you have placed in us and are sure that we will be able to master this challenging situation together.